Questions regarding shipping and returns
Here are some frequently asked questions about shipping and returns.
Where do you ship to?
We currently ship to most countries and regions. Shipping availability will be shown at checkout.
How long does shipping take?
Processing usually takes 1–3 business days. Delivery time depends on your location, typically 5–15 business days.
How can I track my order?
Once shipped, you will receive a tracking number by email.
What is your return policy?
We offer returns within 30 days of delivery for unused products in original condition.
How do I start a return?
Please contact our support team with your order number, and we will guide you through the process.
How long is the warranty?
Your HHOAI sports eyewear (including frames, lenses, temples, and electronic components) is covered by a one-year limited warranty against manufacturing defects, effective from the date of original purchase.
Note: This warranty does not cover accidental damage or normal wear and tear.
HHO AI Sports Glasses
Below are frequently asked questions about HHO AI sports glasses.
How do I wake the AI assistant?
Just say “Hey Fans”. The glasses will respond and wait for your command.
What languages does two-way conversation support?
Our translation glasses support two-way conversation in 99% of the world's mainstream languages, including English, Spanish, Mandarin, French, Arabic, and Japanese.
What are the usage duration and charging time for HHO AI sports glasses?
Up to 6 hours of music or talk time under normal use.About 1–1.5 hours for a full charge.
Can I use prescription lenses?
Yes. The glasses come with a detachable inner frame that supports myopia (prescription) lenses.
Are the glasses waterproof?
Yes, they are IP64 rated, suitable for sweat, light rain, and outdoor use.
Can I wear them while cycling or running?
Yes. They are designed for sports and outdoor activities, with a secure and lightweight fit.
